About Our Company
Prime-Line Products has been supplying repair and replacement parts for windows and doors since 1978. The almost worldwide need for home maintenance has motivated our company to develop over 18,000 unique items for our customers. We service the professional trades with repair solutions throughout North America and abroad. We also provide products to the Do-It-Yourself industry through Home Centers, Hardware Stores and Lumber Yards, with a wide variety of specialized repair parts that fit various individual and regional demands. We currently supply many manufacturers with Original equipment components being used today.
We are constantly reviewing and evaluating our customer's requirements in order to maintain the highest level of service. We urge you to review all of our catalog information. If by chance you do not locate the parts you need, please contact us directly as we may be able to source the item for you.
We thank you for visiting Prime-Line's website. We know that the home is often the largest single investment a family may make in a lifetime, and we want to help you maintain that investment.
If you would like to join our team, please CLICK HERE to view our current job listings.
Customer-driven in everything we do, Building a better place by doing the right things, the right way.
- Providing “peace of mind” for consumers through quality innovative products
- Proactively partnering as a strategic vendor
- As an ESOP company, employees significantly benefit in the company’s financial success
Our employee passion & ownership has built a collaborative learning culture.
We Provide Exceptional Service
- Always friendly, caring and respectful
- Consistently exceed customer expectations
- Listen, clarify needs and provide solutions
- Empowered to rapidly respond and take care of the customer
We are Customer-Driven
- Internally and externally
- Partner to understand their needs
- Diligently and thoughtfully respond, always
- Right product, right price at the right time
- Provide added value knowledge
We are Innovators
- Embrace dynamic change
- Collaborate to drive our innovative culture
- Focus on innovation, quality and speed to market
- Encourage and reward creativity that drives increased value
We Act with Personal and Team Responsibility and Accountability
- Open, honest and constructive interactions
- As an employee owned company (ESOP), we take professional pride and ownership for our actions
- Strive to contribute to high performance teams
- Actively support cross-functional communication, teamwork, and buy-in
- Treat and respect each other like family
We partner with our customers to help people maintain their home value, protect their property and to enrich their lives.
We are a global consolidator who provides a deeper, innovative selection of quality products and market knowledge with a reputation for high performance and exceptional service.
We serve retailers, MRO and other distributors, dealers, and (OEM) manufacturers.
We consistently deliver exceptional service and an innovative mix of quality repair, maintenance, and security products to support our growing customer needs.