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Frequently Asked Questions

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 Q)  

I have located the parts I need in your catalog, but my local store does not carry it. How can I obtain the parts?
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 Q)  

I purchased a D-1523 Patio Door Roller Assembly. I did not see anything in the instructions referring to lubricating the rollers prior to installation or for in the future. Are the bearings sealed or do they require lubricating?
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I have a leaking shower door. The water seems to be leaking out at the bottom of the door . How do I stop the water from getting on the floor?
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I went to your website but didn't find any way to put in a Part Number to see what it looks like. How do I search for and view part numbers on your site?
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I have a sliding Patio door and I am looking for a more secure lock than the flush mount set currently installed (Model C-1076). Would a mortise lock work better for me? What do you suggest I do?
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 Q)  

I have a 6 ft. sliding patio door that is extremely heavy. The door is brand new but it is really difficult to slide. Are there any special rollers or products that can carry the door's weight, and still glide easily?
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 Q)  

I would like to change the outside handle of my glass patio door to be a keyed handle. I have no idea what kind or model my original handle is. How do I find that out?
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